Shipping & Returns
Where do you deliver to?
We deliver to Australia, New Zealand, parts of Asia, USA, Canada and the United Kingdom.
How long does delivery take?
Once you place an order, you will receive an email confirming your order details.
Your order will then be packed and sent out on the following business day if orders are placed after 12 pm AEST.
Australia: Delivery can take between 1 to 7 business days but we find most orders will be delivered within 72 hours. Orders to Western Australia and regional areas may take longer.
United Kingdom & United States: Delivery can take between 1 to 28 business days. Local tax a duties may be charged on arrival.
Your order will then be packed and sent out on the following business day if orders are placed after 12 pm AEST.
Australia: Delivery can take between 1 to 7 business days but we find most orders will be delivered within 72 hours. Orders to Western Australia and regional areas may take longer.
United Kingdom & United States: Delivery can take between 1 to 28 business days. Local tax a duties may be charged on arrival.
What is the postage cost?
We offer FREE shipping for all Australian orders over $59 AUD.
For Australian orders under $59 there will be a $8.99 shipping fee applied.
Express Post is $11.99 for all orders.
International Standard Shipping to New Zealand is $11.99 for orders under $59.
United Kingdom shipping is an £8.95 flat rate.
International Shipping to Asia, USA & Canada is a $29 flat rate.
For Australian orders under $59 there will be a $8.99 shipping fee applied.
Express Post is $11.99 for all orders.
International Standard Shipping to New Zealand is $11.99 for orders under $59.
United Kingdom shipping is an £8.95 flat rate.
International Shipping to Asia, USA & Canada is a $29 flat rate.
What is your refunds and return policy?
We offer a full refund for all returned items that are sealed in its original condition within two weeks of purchase. Opened or used products cannot be returned.
Please contact hello@itchybabyco.com.au or via our social channels to discuss further.
Please contact hello@itchybabyco.com.au or via our social channels to discuss further.
What payment methods do you accept?
We accept all major debit and credit cards as well as Paypal & Afterpay.
My order hasn’t arrived yet
On the rare occasion that your order has not reached you, please contact hello@itchybabyco.com.au for help.
You can also reach us via our social channels and we will be more than happy to look into this for you ☺
You can also reach us via our social channels and we will be more than happy to look into this for you ☺