• free shipping to Australia on all orders
  • free shipping to United States on orders $40+
FACTS

frequently asked questions

shipping & purchasing

where do you deliver to?

We deliver to Australia, New Zealand and the United States. If you are outside of Australia, New Zealand or the United States and would love us to deliver itchy baby goodness to your country, show your interest by sending us an email with your country name in the subject line to hello@itchybabyco.com.au

how long will delivery take? (Australia)

Once you place your order, you will receive an email confirming your order details, and that your order will be packed and sent out within 2 business days.

Orders are processed and leave from our warehouse on our dispatch days which are Mondays, Wednesdays and Fridays. All orders, including express post, will be processed at 4pm (Sydney time) the day before our dispatch days. E.g. an order placed after 4pm Sunday will be dispatched on Wednesday.

When your order has been sent out with Australia Post, you will receive a dispatch email. This email confirms that your order is on its way to you.

FREE SHIPPING  if you have selected the free shipping option, your delivery time will vary based on the size of your order

          • If you have ordered 3+ soaks, the assortment pack, our natural moisturiser or one of our bundle packs, your order will be sent by eParcel shipping with Australia Post and you will receive a tracking number. It does take a while for tracking to register in the system with Australia Post, so wait a day or so before you try to track your order. Your bath soak will arrive after 2-5 full working days following your dispatch email.
          • If you have ordered 1 or 2 soaks your order will be sent by Standard shipping with Australia Post. Tracking numbers are not available with this option. Your bath soak will arrive after 2-10 full business days following your dispatch email. All deliveries are made with Australia Post, and shipping times vary based on where in Australia you are located.

EXPRESS SHIPPING – if you have selected the express post shipping option, delivery is 1-3 full business days after your order has been dispatched.

how much does postage cost? (Australia)

Standard postage is FREE.

We also offer express postage for $9

how long will delivery take? (New Zealand)

Once you place your order, you will receive an email confirming your order details and that your order will be packed and sent out within 2 business days.

Orders are processed and leave from our warehouse on our dispatch days which are Mondays, Wednesdays and Fridays. All orders, including express post, will be processed at 4pm (Sydney time) the day before our dispatch days. E.g. an order placed after 4pm Sunday will be dispatched on Wednesday.

When your order has been sent out with DHL, you will receive a dispatch email. This email confirms that your order is on its way to you.

Your order will be sent by Express International Shipping with DHL and you will receive a tracking number. It does take a while for tracking to register in the system with Australia Post, so please wait a day or so before you try to track your order. Your order should arrive within 3 to 8 full business days following your dispatch email.

how much does postage cost? (New Zealand)

FREE express courier international postage on all orders $50+AUD

Otherwise, there is a flat rate postage of $9

Customs duties and taxes. Good news! In most cases, no additional customs duties or GST will be payable on your order. Using the New Zealand Duty Calculator, your order with us would need to be over $285NZD to have customs duties or taxes imposed. However, in the event that your shipment attracts customs duties and taxes, you are required to pay these.

how long will delivery take? (United States)

Once you place your order, you will receive an email confirming your order details and that your order will be packed and sent out within 2 business days.

Orders are processed and leave from our warehouse on our dispatch days which are Mondays, Wednesdays and Fridays. All orders, including express post, will be processed at 4pm (Sydney time) the day before our dispatch days. E.g. an order placed after 4pm Sunday will be dispatched on Wednesday.

When your order has been sent out, you will receive a dispatch email. This email confirms that your order is on its way to you.

Your order will be sent with DHL and you will receive a tracking number. It does take a while for tracking to register in the system with DHL, so please wait a day or so before you try to track your order. You order should arrive within 7 to 12 business days following your dispatch email.

how much does postage cost? (United States)

FREE international postage on all orders $40+ USD

Otherwise, there is a flat rate postage of $9 USD.

Customs duties and taxes. Good news! In most cases, no additional customs duties or taxes will be payable on your order. Generally your order with us would need to be over $800USD to have customs duties or taxes imposed. However, in the event that your shipment attracts customs duties and taxes, you are required to pay these

where can I find your returns and refunds policy?

Our returns and refunds policy can be found here

what payment methods do you accept?

Visa, Mastercard and Paypal

i’m a wholesaler and want to stock itchy baby co. how can I get in touch?

At the moment we are wholesaling only within pharmacies across Australia. To get in touch, please fill in your details on our contact form and we will get back to you within 1 business day

our natural moisturiser

how do you use itchy baby co.™ moisturiser?

Using a downward motion rub the moisturiser into the skin three times a day or as you need to. The most important time to moisturise is straight after the bath while your little one’s skin is still damp – this locks the most amount of moisture into the skin. It can take a few minutes to melt into the skin while it forms a barrier to trap the body’s natural oils and boost hydration.

what’s inside itchy baby co.™ moisturiser?

We use only the best ingredients. Read more about our ingredients here

from what age can I use it?

Itchy baby moisturiser is suitable from three months. We always recommend to patch test first to check for any allergies to natural ingredients.

can adults use it?

Absolutely!

sometimes my moisturiser is difficult to squeeze out of the tube

Unlike many other moisturisers, there are no nasties and fillers in it to go on our little one’s bodies and faces. So, like nature, the natural ingredients which make up our moisturiser can be more easily affected by temperature changes. The other reason you might need to squeeze a little more than usual is that again unlike many other moisturisers, our natural moisturiser is not filled up with lots of water. This means a little bit goes a long way. It also means that the barrier it leaves on the skin will trap moisture for a much longer period of time to keep the skin really well hydrated. Once the moisturiser is in your hands, it melts beautifully at body temperature to be absorbed well into the skin. To make it easier, just twist the lid off the tube.

where is itchy baby co.™ moisturiser made?

In Sydney, Australia. We are also proud to be a 100% Australian-owned business.

are your products tested on animals?

No, never.

should i patch test first?

As with all natural products, there is a possibility individuals may have a reaction. This is why we recommend to patch test all of our products before using them for the first time – test on a small area of skin and wait 24 hours to ensure no irritation occurs.

how long will my itchy baby co.™ moisturiser last?

It really depends on the size of the area you are using it for and the number of times a day you need to apply it. One thing is for sure, unlike many other moisturisers, with our itchy baby moisturiser a little bit goes a long way!

why isn’t there an expiry date on my moisturiser?

Our moisturiser has no water in it which means there’s plenty of time for you to use all its natural goodness up.

my moisturiser looks or smells different from my last order

Itchy baby co.™ products are natural products made from raw, unprocessed ingredients, without additives and stabilisers. Due to this the consistency and smell of our products can vary slightly as we aim to do the best we can for our children’s skin. You might see some soft granules in our moisturiser due to our raw, unprocessed ingredients which should melt into the skin at body temperature.

our natural bath soaks

how do you use itchy baby co.™ soak?

Our soaks are quick and easy to use. They do the work.

Watch our short video or follow the instructions below:

      1. Run a luke warm bath, while the water is running add 2 heaped scoops of itchy baby bath soak into the tub using the spoon provided (if using a baby size bath add only 1 heaped scoop)
      1. Stir the bath water with your hand to help dissolve itchy baby bath soak and check the temperature of the water
      1. Soak baby in the bath for 10 minutes
      1. Take baby out of the bath with care as bath and baby will be slippery from itchy baby bath soak’s nourishing goodness
      1. Gently pat baby dry with a soft towel

For a happy baby use itchy baby bath soak in your baby’s bath every day

what’s inside itchy baby co.™ soak?

We use only the best ingredients. Read more about our ingredients here

what’s the difference between soaks?

Each soak has the same natural colloidal oatmeal base, with slightly different additional ingredients.

natural oatmeal bath soak with goats milk also contains full-cream Goats Milk powder. Goats Milk has many nutrients, minerals and enzymes that can help nourish the skin. Over the years it has been used to relieve many different skin conditions.

natural oatmeal bath soak with goats milk and organic coconut contains organic coconut flour in addition to Natural Colloidal Oatmeal and full-cream Goats Milk powder. Coconut is known for having properties which target itchy skin. The soak also has a slight coconut smell which will leave your baby not only with happy skin but also sweet-smelling skin.

Please have a read through our shop page for a full ingredient list.

from what age can I use it?

Itchy Baby Co. products are safe for use by all ages, but for babies less than three months we recommend you check with your health professional first. We always recommend to patch test first to check for any allergies to natural ingredients.

can adults use it?

Absolutely!

where is itchy baby co.™ soak made?

In Sydney, Australia. We are also proud to be a 100% Australian-owned business.

how many baths do I get out of an itchy baby co.™ soak?

Each packet of itchy baby bath soak is about 8-10 baths. Even more if using a baby-sized bath.

how often should I use it in my baby’s bath?

Our soaks are safe and can be used in your baby’s bath every day. The more often and regular the soak is used, the more effective it will be. For happy skin, use itchy baby bath soak in your baby’s bath every day.

should i patch test first?

As with all natural products, there is a possibility individuals may have a reaction. This is why we recommend to patch test all of our products before using them for the first time – test on a small area of skin and wait 24 hours to ensure no irritation occurs.

can I use other skin care products with itchy baby co.™ bath soak?

itchy baby bath soak will not reduce the effectiveness of other skin care products

what if we shower instead of bathe - can we still use itchy baby co.™ soak?

Yes! Mix one scoop of bath soak in a small bowl of lukewarm water. Toward the end of of the shower dip a face cloth into the bowl and pat onto the skin. Leave for a few minutes and then rinse off. Gently pat dry

how long will it take to see results?

Different products work for different people. Our customer feedback says that generally babies should start seeing happy skin within two weeks (or about 10 baths).

how do you store the soak?

The soak comes in resealable bag. Please firmly re-seal the bag after each bath, and store in a dry, cool place.

Avoid getting water inside the bag as this will take away some of the nourishing goodness by causing the bath soak to harden.

Once the soak is open, keep the spoon dry and outside the bag

our natural scalp oil

how do you use itchy baby co.™ natural scalp oil?

Twist lid in anti-clockwise direction to unlock safety mechanism. Pump a small amount of oil onto the tips of your fingers and massage directly onto baby’s damp scalp until oil begins to be absorbed. Allow oil to soak into scalp – do not rinse. Twist lid in clockwise direction to lock.

what’s inside itchy baby co.™ natural scalp oil?

We use only the best ingredients. Read more about our ingredients here

from what age can I use it?

Itchy Baby Co. products are safe for use by all ages, but for babies less than three months we recommend you check with your health professional first. We always recommend to patch test first to check for any allergies to natural ingredients.

can adults use it?

Absolutely!

where is itchy baby co.™ natural scalp oil made?

In Sydney, Australia. We are also proud to be a 100% Australian-owned business.

should i patch test first?

As with all natural products, there is a possibility individuals may have a reaction. This is why we recommend to patch test all of our products before using them for the first time – test on a small area of skin and wait 24 hours to ensure no irritation occurs.

are your products tested on animals?

No, never. We are only tested on real babies 🙂

our natural face mask

how do you use itchy baby co.™ natural face mask?

Squeeze onto your fingers and smooth a generous layer over the affected areas of the skin. Leave the mask to sit on the skin for a few minutes – don’t rub it on. Then gently pat off with lukewarm water and immediately moisturise with itchy baby co. moisturiser. We recommend using itchy baby co. face mask every second day and then weekly to keep the skin nourished and hydrated.

can I used itchy baby co.™ natural face mask on other areas of the body?

Yes, you can. itchy baby co.™ natural face mask will help you target areas of the body which need extra hydration and moisture. Just follow the same directions as if you were using it on the face.

what’s inside itchy baby co.™ natural face mask?

water (aqua), colloidal oatmeal (avena sativa), vitamin E (d-alpha-tocopherol), olivoil emulsifier [ecocert], dermosoft GMYC (natural preservative)

from what age can I use it?

Itchy baby co.™ natural face mask is suitable for ages three months and over. For bubs less than three months we recommend checking with your doctor first as newborn skin is very sensitive, even to natural products.

can adults use it?

Absolutely!

Where is itchy baby co.™ natural face mask made?

In Sydney, Australia. We are also proud to be a 100% Australian-owned business.

should i patch test first?

Yes, we recommend you patch test all itchy baby co.™ products before you use them. Some people can react to natural products. To patch test our products, test on a small area of skin and wait 24 hours to ensure no irritation occurs.

are your products tested on animals?

No, never. We are only tested on real babies 🙂